Temporary Suspension of Services: Customer Settlement Counter, Branches and Wealth Management Centers
In view of the novel coronavirus risk and the safety of our customers, the Customer Settlement Counter located on the 21st floor, Lee Garden One, Causeway Bay; Mongkok and Sheung Wan Wealth Management Centers; and Macau Branch will suspend their services with effect from February 10, 2020.
Everbright Sun Hung Kai will monitor the situation closely and details on the resumption of services will be announced in due course.
For enquiries and assistance in investment services, kindly contact your Wealth Manager or our Customer Service Hotline.
Never disclose your Login ID and passwords to anyone, and do not record them anywhere. We highly recommend that you change your passwords regularly and use different passwords for other services, e.g. email and online banking.
Be alerted when opening unexpected emails with attachments, and never click on a hyperlink in a suspicious email. If you really need to open the attachments, always scan them with Internet security software.
Install Internet security software with anti-virus, anti-spyware and personal firewall features to perform real-time detection of new viruses, spyware and intrusions on your computer. Enable the auto-update feature to obtain the latest virus and spyware definition files. You are also advised to regularly scan your system.
Make sure you are using supported versions of OS. Enable the auto-update feature to obtain and apply security patches regularly from trusted sources.
Do not access your account with a public computer (e.g. in a cyber cafe). Before logging in to our website, close all browser windows to protect your personal information from unauthorized access from another website. You should always logout from your account after using it.